FAQ
Questions, answered.
How much does FlowPass cost?+
500 AED per event, plus a processing fee per ticket sold. The calculator on the pricing page shows exactly what you keep.
Who receives the ticket money?+
You do. Guests pay through Ziina straight into your own Ziina business account. FlowPass never holds your money.
How does FlowPass collect its per-ticket fee?+
After each sale, FlowPass uses your connected Ziina key to transfer the usage fee from your Ziina balance to FlowPass. You can see every transfer on the Billing page.
What if a fee transfer fails?+
It stays on your Billing page as owed and we retry. If fees stay owed for more than 7 days, you can't publish new events until they're settled.
Do I need a Ziina account?+
Yes, a Ziina business account. It's free to open, and with our invite link (ziina.com/business/signup?referrer=Augerweb) you pay 0 fees on the first 5,000 AED you collect (Ziina terms apply). Then create an API key under Ziina → Connect.
Can a ticket be screenshotted and used twice?+
No. Each pass has a unique code and every scan is checked on our servers. Once a pass is inside, any second scan shows red with the time it entered.
How does re-entry work?+
Door staff switch to Exit mode and scan the guest leaving. The pass can then enter once more. A pass can only ever be inside once, so it can't be passed back to a friend outside.
Can I keep the location secret?+
Yes. Show only an area publicly and set a reveal time. The exact address appears on guests' ticket pages at that time.
Do door staff need an app?+
No. They sign in on any phone browser and open the scanner. You invite them by email from the Team page.
Can I offer different prices?+
Yes. Create as many ticket types as you need with their own price, color and quantity — early bird, VIP, boys/girls, tables.
How do refunds work?+
Refunds are issued by the organizer from their Ziina account. See our refund policy for details.
Where do guests find their tickets?+
After paying they land on their ticket page. They should save that link — it's their ticket. Each guest in the order has their own QR pass.