Terms of service

FlowPass is software for selling event tickets and checking guests in. The event, its content, safety, licences and the ticket price are the organizer's responsibility. The contract for attending an event is between the guest and the organizer.

• You must provide accurate details and a working Ziina business account.
• You're responsible for everyone you add to your door team.
• You must have the right to hold the event, including any permits required in the UAE, and follow age and venue rules.

• Event fee: 500 AED per event, paid before the event is published. Non-refundable once the event goes on sale.
• Processing fee: a processing fee applies to every ticket sold. It is taken from the sale automatically, so you never receive an invoice for it.
• If a transfer fails, the processing fee stays owed. Accounts with fees owed for more than 7 days can't publish new events until settled.

Guest payments are processed by Ziina and paid directly to the organizer's Ziina account. FlowPass never holds ticket money. Payouts, chargebacks and Ziina account issues are governed by Ziina's terms.

• Each ticket is personal and shows the guest's name and age. Organizers may refuse entry if details don't match.
• A ticket admits one person at a time. Re-entry requires scanning out at the door.
• Copying, reselling or altering tickets may make them void.

See our refund policy. Refunds for event tickets are handled by the organizer.

You may not use FlowPass for illegal events, to sell prohibited goods or services, to mislead guests, or to try to break the security of the platform. We may suspend accounts that do.

FlowPass is provided as is. To the extent allowed by law, we aren't liable for event cancellations, the conduct of organizers or guests, or indirect losses. Our total liability to an organizer is limited to the fees they paid us in the previous 3 months.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.