Organizers
Getting started
Create an account, choose your store link, connect Ziina, then create your first event. Full walkthrough on How it works.
Connecting Ziina
Ziina → Connect → create an API key with all permissions → paste it in Settings & payments. Replacing the key later takes effect immediately.
Publishing an event
Events start as drafts. Pay the 500 AED event fee from the event page, then press Publish. You can close and reopen sales at any time.
Ticket types & limits
Each type has its own name, price, color and optional quantity. A type that already has sales can't be removed, but you can edit its price for future buyers.
Secret locations
Put a vague area in 'Area shown publicly' and the full address in 'Exact location'. Set a reveal time and guests see it on their pass from then on.
Fees & billing
Each ticket's processing fee is transferred from your Ziina balance automatically. Failed transfers appear as Owed on Billing with a Retry button.
Door staff
Getting access
Your organizer invites your email from the Team page. Create an account at the sign-in page with that same email.
Scanning
Open Door scanner, pick the event, allow the camera, and keep Entry selected. Green = let in. Red = stop and read the reason.
Re-entry
When someone leaves, switch to Exit and scan them. When they come back, switch to Entry and scan again.
No camera?
Type the code shown under the guest's QR into the box below the camera.
Guests
Where are my tickets?
On the page you landed on after paying. Bookmark it — that link is your ticket.
One pass per person
Each guest has their own QR with their name. Door staff check name and age.
Leaving and coming back
Ask the door to scan you out when you leave. Your pass turns back to a QR code so you can re-enter.
Refunds
Contact the organizer. Their email is on their store page.