Ticket money goes directly to the organizer through Ziina, so refunds for tickets are decided and issued by the organizer.
1. Guests
- Contact the organizer using the email on their store page. Each organizer sets their own refund rules.
- If an event is cancelled, the organizer must refund ticket holders.
- If you can't reach the organizer, contact us and we'll help where we can.
2. Organizers
- Refund guests from your Ziina account. Refunded tickets should be treated as void at the door.
- The 500 AED event fee is refundable only if you cancel before the event goes on sale.
- The processing fee on tickets you refund isn't returned.
3. Duplicate or failed payments
If you were charged but no tickets appeared, open the link from your payment confirmation again. If the problem continues, contact us with your email and the payment time.
Questions about this policy? Write to us through the contact page.